We collect personal information that you voluntarily provide when you join our waitlist, subscribe to our service, or contact us. This includes:
Sensitive Information: We do not collect or process sensitive personal information such as government IDs, health data, or financial account numbers beyond what is necessary for payment processing.
Payment Data: All payment data is handled and stored by Stripe, Inc. We do not store credit card numbers on our servers. You may review Stripe's privacy policy at stripe.com/privacy.
When you visit vuelacasa.com, we automatically collect certain technical information including:
This information does not directly identify you but helps us understand how our site is used and improve our service.
Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We use Google Sheets via a service account to store internal flight price data. This does not involve any subscriber personal data.
We process your personal information for the following purposes:
We process your data only for the purposes described above. We do not use your data for advertising, profiling, or sale to third parties.
We do not sell your personal information. We share your data only with the following trusted third-party service providers, and only to the extent necessary to operate our service:
We may also disclose your information if required by law, court order, or government authority, or to protect the rights, property, or safety of VuelaCasa, our subscribers, or the public.
In the event of a merger, acquisition, or sale of VuelaCasa, your information may be transferred to the successor entity. We will notify you via email prior to such a transfer.
Yes. We use cookies and similar tracking technologies to operate our site and understand how it is used. For full details on what cookies we use and how to control them, please see our Cookie Policy.
We use Google Analytics to analyze site traffic. You can opt out of Google Analytics tracking by installing the browser add-on at tools.google.com/dlpage/gaoptout.
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy:
You may request early deletion of your personal data at any time by contacting us at hola@vuelacasa.com. Deletion requests will be honored within 30 days, subject to legal retention requirements.
We implement appropriate technical and organizational security measures to protect your personal information, including:
No method of electronic transmission or storage is 100% secure. While we take all reasonable steps to protect your data, we cannot guarantee absolute security. If you believe your account has been compromised, contact us immediately at hola@vuelacasa.com.
No. VuelaCasa is not directed to children under 18 years of age. We do not knowingly collect personal information from minors. By using our service, you represent that you are at least 18 years old. If we become aware that we have inadvertently collected information from a minor, we will delete it promptly. Please contact us at hola@vuelacasa.com if you believe we have collected data from a minor.
Depending on your location, you may have the following rights regarding your personal information:
To exercise any of these rights, email us at hola@vuelacasa.com. We will respond within 30 days. We may need to verify your identity before processing certain requests.
Most web browsers include a Do-Not-Track ("DNT") feature that signals your preference not to be tracked across websites. We do not currently respond to DNT signals as no uniform technology standard for recognizing and implementing DNT signals has been finalized by the relevant regulatory bodies. If a standard is adopted, we will update this policy accordingly.
If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have additional privacy rights under state law, including:
California residents: Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have the right to know what personal information we collect, how it is used, and to request deletion. We do not sell personal information as defined under California law.
To exercise your state privacy rights, contact us at hola@vuelacasa.com. We will respond within the timeframe required by applicable law (typically 45 days).
In the unlikely event of a data breach that affects your personal information, VuelaCasa will:
If you suspect unauthorized access to your account or personal data, contact us immediately at hola@vuelacasa.com.
If you are located in the European Union, European Economic Area, or the United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR) and UK GDPR. This section applies to you.
We process your personal data only where we have a valid legal basis to do so:
Under GDPR, you have the following rights:
VuelaCasa is based in the United States. If you access our service from the EU or UK, your personal data will be transferred to and processed in the United States. We rely on Standard Contractual Clauses (SCCs) and the data processing agreements of our third-party processors (Stripe, Brevo, Vercel, Google) to ensure adequate protection of your data in accordance with GDPR requirements.
VuelaCasa is a sole proprietor and does not currently have a designated Data Protection Officer. For all GDPR-related inquiries, contact us at hola@vuelacasa.com. We will respond within 30 days as required by GDPR.
VuelaCasa does not sell, rent, or share your personal information with third parties for monetary or other valuable consideration. We do not engage in cross-context behavioral advertising or data brokering.
If you wish to exercise your right to opt out of any future sale or sharing of your personal information (should our practices ever change), you may do so by:
California residents may also exercise this right under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). Colorado, Connecticut, and Virginia residents have similar rights under their respective state privacy laws.
Note: Sharing data with our service providers (Stripe, Brevo, Vercel, Google Analytics) for operational purposes does not constitute a "sale" of personal information under applicable privacy laws, as these providers process data solely on our behalf under data processing agreements.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify active subscribers via email at least 14 days before the changes take effect. The updated policy will always be available at vuelacasa.com/privacy-policy with a revised "Last Updated" date. Your continued use of our service after changes take effect constitutes acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
VuelaCasa
Email: hola@vuelacasa.com
Website: vuelacasa.com
PO Box 540912 · Flushing, NY 11354
We aim to respond to all privacy-related inquiries within 5 business days.
You have the right to review, correct, or request deletion of the personal information we hold about you. To submit a request:
We will verify your identity and respond within 30 days. Deletion requests will be honored within 30 days, subject to legal retention requirements (e.g., we must retain payment records for 7 years per U.S. tax law). Deleting your data will result in cancellation of your subscription if still active.