Our Commitment

VuelaCasa is dedicated to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We actively work to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.

We believe that every person should have equal access to flight deal information and the ability to subscribe to our service. Accessibility is not an afterthought — it is a core part of how we build VuelaCasa.

Accessibility Standards

This website aims to conform to WCAG 2.1 Level AA. These guidelines explain how to make web content more accessible to people with disabilities. Conformance with these guidelines helps make the web more user-friendly for all people.

The four core principles we follow are:

  • Perceivable — Information and user interface components must be presentable to users in ways they can perceive, including adequate color contrast and text alternatives for non-text content.
  • Operable — User interface components and navigation must be operable by keyboard and other assistive technologies.
  • Understandable — Information and the operation of the user interface must be understandable, including clear form labels and error messages.
  • Robust — Content must be robust enough to be interpreted reliably by a wide variety of user agents, including assistive technologies.

Current Accessibility Status

We conduct regular accessibility audits using automated tools and manual testing. Below is our current compliance status as of our last audit:

Form labels on all input fields Pass
Keyboard navigation throughout site Pass
Visible focus indicators on all interactive elements Pass
Alternative text on images Pass
Proper heading structure (H1, H2, H3) Pass
Language of page declared Pass
Color contrast on primary text and UI elements Pass
Text over destination photo cards (gradient overlay used) In Progress
Some decorative labels use small text sizes In Progress

Technical Specifications

VuelaCasa is built using the following technologies that support accessibility:

  • HTML5 with semantic markup
  • CSS with sufficient color contrast ratios (minimum 4.5:1 for normal text)
  • ARIA labels on interactive elements
  • Keyboard-navigable interface without mouse dependency
  • Responsive design that works across screen sizes and zoom levels

We regularly test our site using the following tools:

  • WAVE Web Accessibility Evaluation Tool
  • Manual keyboard navigation testing
  • Chrome DevTools accessibility audits

Known Limitations

Despite our best efforts, some areas of our website may have accessibility limitations. We are actively working to address these:

  • Destination photo cards — Text overlaid on background images uses gradient overlays to ensure readability. Automated tools may flag these as contrast issues due to limitations in evaluating gradient backgrounds. The underlying text is readable via assistive technologies.
  • Small decorative text — Some labels such as IATA airport codes and metadata use smaller text sizes for design purposes. These are supplementary to larger, accessible primary text.

We are committed to resolving these issues in future updates.

Feedback & Contact

We welcome your feedback on the accessibility of VuelaCasa. If you experience any accessibility barriers, or if you need information in an alternative format, please contact us. We aim to respond within 2 business days.

We're here to help.

If you experience any difficulty using our website due to a disability, please reach out directly. We will work with you to ensure you have full access to our services.

📧 hola@vuelacasa.com

Formal Complaints

If you are not satisfied with our response to your accessibility feedback, you have the right to contact the relevant enforcement authority. In the United States, you may contact:

  • The U.S. Department of Justice ADA Information Line: 1-800-514-0301
  • The U.S. Access Board: access-board.gov